FAQs
Questions people ask before their first class.
If yours isn’t here, send it to us directly.
frequently asked questions
No. Our courses are designed to be beginner-friendly. You don't need an academic background in Islamic studies or advanced Arabic knowledge to begin. If you can read along with a translation and transliteration, you can start today.
Course lectures are recorded, so you can learn on your own schedule. Selected courses also include live Q&A sessions roughly every 15 days, giving you an opportunity to ask questions and explore the material further.
Each lecture is available for 72 hours from the time it is released. After 72 hours, access to that lecture closes automatically.
Your payment renews your access to the relevant course and unlocks the content scheduled for the next month.
Where worksheets are part of a course, they are included in your learning experience. You can access and submit them through your student dashboard, where applicable.
Our courses use coaching techniques and psychology-informed exercises alongside Quran and Sunnah teaching. They are educational in nature and are not a substitute for licensed medical or mental health treatment. If you're dealing with a serious mental health concern, please also consult a qualified professional.
Yes. The courses are self-paced, so anyone can enroll and learn at their own speed.
No. All course payments are final and non-refundable.
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No. Each account is for one student on one device. Sharing your login or signing in from multiple devices can get your account blocked, so keep your details to yourself.
Most course content is in Urdu, with key concepts also explained in simple English. You don't need to be fluent in either language to follow along.
The recorded format is designed to give you flexibility. There is no fixed pace you need to maintain across the course. However, individual lectures may have a specific access window, so check your course schedule to make sure you don't miss the available period. [check]
No. Course access is linked to your active enrollment and course payment. When you pay for a particular course, you receive access to the relevant course content for that month. [check]
No. Access is based on your active enrollment and payment status. You will only be able to access the course content you are currently enrolled in and have paid for.
Where attendance is part of the course, it will be recorded through the learning platform.
No. Any required course materials, such as worksheets or learning resources, will be provided as part of the course unless specifically stated otherwise. You will only need a suitable device and internet connection to access the online course.
Yes. You're welcome to send in your questions privately at any time, you don't have to wait for or rely on the group Q&A sessions.
We can cancel a student's course subscription if they breach our code of conduct; this includes things like messaging or misbehaving toward fellow students, or any other ethical violation. This is a small platform built to feel safe, and we protect that for everyone in it.
Please contact us through WhatsApp or email with your registered account details and payment information, and our team will help you resolve the issue.